Orders
How can I change or cancel my order?
We process orders as quickly as possible, often within hours of being placed. You may be able to make changes through your account. If you need to cancel or modify an order, please contact us as soon as possible at DaisyLaineBoutique@gmail.com. We will do our best to accommodate your request if the order has not yet shipped; however, we cannot guarantee that changes or cancellations can be made once processing has begun.
I entered the wrong address at checkout and my order hasn't arrived.
Customers are responsible for ensuring that all shipping information entered at checkout is correct. If an order is shipped to an incorrect address and is subsequently lost or delayed, we are unable to offer a refund. In many cases, packages are returned to us by the carrier. If this occurs, we can offer either a replacement shipment or a refund (less shipping costs) once the package has been returned and received by us.
Can I place an order as a gift?
Yes! If you would like your gift shipped directly to the recipient, simply enter their name and address during checkout. We are happy to include a gift note and not include a priced packing slip. Please leave your gift message in the cart notes and send us an email to ensure we receive your request.
Shipping & Returns
How will my order be shipped?
Orders are shipped via USPS Ground Advantage or USPS Priority Mail. Once a package has been accepted by USPS, delivery times and handling are outside of our control. All orders include tracking information. If your package appears delayed, please contact us as soon as possible.
When are items shipped?
All in-stock items ship within 48 business hours (excluding weekends and holidays). Custom items such as 3D-printed items, typically ship within 5 business days. If additional delays occur, you will be notified.
How long will my order take to arrive?
Most orders arrive within 3–10 business days after shipment. Since we are located in Tennessee, delivery times may vary depending on your distance from us.
What is the cost of shipping?
Shipping costs are based on your location, package weight, and current USPS rates. Available shipping options and costs will be displayed during checkout after you enter your shipping address.
Do you offer international shipping?
At this time, Daisy Laine Boutique ships only within the United States. Digital products, such as embroidery designs, are available for purchase worldwide.
What should I do if I need to update my shipping address after placing an order?
If your order has not yet shipped, please contact us immediately at DaisyLaineBoutique@gmail.com. Once an order has been processed or packaged, we may be unable to change the shipping address. If you update your address within your account, the change will only apply to future orders and will not affect existing orders.
When will I know my order has shipped?
Once your package has been scanned by USPS, you will receive a shipping confirmation email containing your tracking number. Shipment details will also be available in your account.
My order shows as delivered, but I can't find it.
If your tracking information shows that your package has been delivered, please check around your property, with household members, and with neighbors. If you are still unable to locate your package, please verify the tracking information with USPS and then contact us at DaisyLaineBoutique@gmail.com. Once a package has been shipped, delivery is the responsibility of the carrier. Claims for lost or missing packages may need to be filed directly with USPS.
Payments, Promotions & Returns
Do you store my credit card information?
No. Daisy Laine Boutique does not store your credit card information. All payment information is securely processed through Shopify's encrypted payment system. Shopify uses SSL (Secure Sockets Layer) technology to help protect your personal and payment information during transmission.
Order Cancellations by Daisy Laine Boutique
We reserve the right to cancel and refund any order due to suspected fraud, misuse of discount codes, pricing errors, or any other activity that we believe violates our store policies.
Can I return my order?
Yes. We offer a 10-day return policy on eligible physical products. To begin a return, please contact us at DaisyLaineBoutique@gmail.com. Returned items must be unused, unopened, and in their original condition. Refunds will be processed within 10 business days after the returned item has been received and inspected. Customers are responsible for return shipping costs unless the return is due to our error. Due to the nature of digital products, embroidery designs and other downloadable items are non-refundable.
How do I apply a discount code?
During checkout, enter your discount code in the designated discount code field. The discount will be automatically applied to your order total. Please note that discount codes cannot be combined with other offers or promotions unless specifically stated.
Product Information
How do I access my embroidery design downloads?
Embroidery design download will be available in your account under orders. They may take a few minutes for the payment to process so please leave time for that.
What are your terms for your embroidery designs?
The embroidery designs may be stitched on items that are for sale, to keep, or to give as gifts. The actual embroidery designs may not be sold, traded or shared in any form or included in any embroidery collection for sale or free. The rights to the embroidery designs themselves remain with the digitizer and may not be sold, shared or transferred to another party without first obtaining the written permission of the designer and digitizer. Buying, selling, trading, transferring or adding these designs to any collection is a violation of copyright law.
Are your 3D-printed items food safe?
Yes! All printed cookie cutters are PLA 3D printing filament which is made from renewable resources like cornstarch or sugarcane and are food safe. Please note they should not be used near heat over 60 degrees or cleaned in the dishwasher. Please hand wash all cookie cutters.
Can I wash my stitch markers or needle minders?
Yes. Stitch Markers and Needle Minders are made from metal, enamel, and painted pieces so if they end up in the washing machine, just remove them and let them dry.
Do colors vary from what I see on my screen?
Colors vary on each device due to color calibration. Colors displayed on any device are rarely 100% accurate to the physical item. The color you see on your screen may vary slightly from the physical piece.
Do you accept custom orders?
Sometimes. Please email me at DaisyLaineBoutique@gmail.com with specific details.
Do you offer wholesale pricing?
Please email me at DaisyLaineBoutique@gmail.com with specific details about products and quantity.
Where are you located?
We are a small family-owned business located in Tennessee.